1. General rule

Credits spent on jobs completed as requested are not refundable. Jobs that fail due to Stafon’s system are refunded 100% of the held credits automatically, no request needed.

2. Plan refunds

Paid plans (Pro, Agency, Studio, Enterprise) are fully refundable if requested within 7 days of activation and no more than 10% of the first period’s credits have been used. After that, plans are not refundable but remain usable until the paid period ends.

3. Top-up credits

Unused top-up credits are refundable within 7 days of purchase. Partially used top-ups are refunded for the unused portion minus any payment-gateway processing fee.

4. How to request

Send a request via the in-app support channel with your order code (DH…). Refunds go back to the original payment method; arrival time depends on the bank/gateway, typically 5–15 business days.